– Refund policy :
Moroccan Rugs Returns & Refund Policy
At Moroccan Rugs Place, we want you to feel confident when purchasing our handmade Moroccan rugs and products. This Moroccan rugs return policy explains the conditions for requesting a return, handling damaged or incorrect items, exchanges, and refunds.
14-Day Return Policy
We offer a 14-day return policy. You have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition in which you received it. The item must be unworn or unused, with its tags attached, and in its original packaging. You will also need to provide your receipt or other proof of purchase.
If you would like to return Moroccan rugs or another eligible item, please contact us first at [email protected] to request a return.
If your return is accepted, we will send you a return shipping label along with instructions explaining how and where to send your package.
Important: Items sent back to us without first requesting a return will not be accepted.
If you have any questions about our Moroccan rug returns process or your eligibility for a return, you can always contact us at [email protected].
Damages and Issues
Please inspect your order carefully as soon as you receive it.
If your item is defective, damaged, or you receive the wrong item, please contact us immediately so that we can evaluate the issue and determine the appropriate solution.
Our team will review the issue and work to make it right.
When contacting us about a damaged, defective, or incorrect item, please provide the necessary information about your order and the issue you experienced so we can evaluate it properly.
Exchanges
If you would like to exchange an item for a different product, the fastest way to ensure you receive what you want is to return the item you currently have.
Once your return has been accepted, you can make a separate purchase for the new item.
This approach allows you to place a new order for the product you want while your original return is being processed.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or not.
If your refund is approved, the amount will be automatically refunded to your original payment method.
Please keep in mind that, after we process your refund, it may take some additional time for your bank or credit card company to process the transaction and post the refund to your account.
The exact processing time may therefore vary depending on your bank or card provider.
Questions About Moroccan Rugs Returns?
If you have any questions about our Moroccan rugs return policy, including return eligibility, damaged items, exchanges, or refunds, please contact us at:
We are available to help with your questions regarding Moroccan rug returns and our refund process.